We take great pride in the quality of our personalized and embroidered products, and our customers’ happiness means the world to us. Because each item is custom-made (and for hygiene reasons with swimwear), we can only offer refunds or exchanges if there is a defect in the product — not for change of mind or preference. If you notice an issue, please let us know within 30 days of receiving your order so we can make it right. We’re unable to process refunds or exchanges beyond this period. Thank you for understanding and supporting handmade craftsmanship.